Thank you for actually responding. This is all we wanted, some kind of written repsonse from you about the situation and how it could change it wasn't intended to escalate like it has.

If this is true about us simply needing to write up a request about things we would like (within reason) that it could happen then I'd be happy to chat about it with everyone else and write up ideas.

Maybe the first idea could be a forum section where we can post said ideas?